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With competitive pricing and a team that provides unparalleled service for teachers and students Lilydale Books is here to support your entire school community.
Lilydale Books has always been an environmentally conscious business since our inception 35 years ago, and we are always reflecting on our business practices and assessing where we can improve to reduce our carbon footprint.
Find answers to your most common questions.
You can check a product’s availability either on our website or by contacting us 03 9739 6186.
Yes, when you have received your notification that your order is ready, come in store and head straight to the Priority Queue to collect your order.
If your items are in stock, they will generally be ready for collection within the following timeframes:
February to October: Allow up to 1 – 2 business days
November to January: Allow up to 2 - 5 business days
Do not come into the store until you have received the notification. If you have multiple orders you will receive multiple notifications.
Once you are notified that your order is ready, collect your order from the Priority Queue:
Lilydale Books at Unit 1, 25-27 Hightech Place Lilydale 3140.
You have 5 days to collect your order once all items are ready to collect.
If an item is not currently in stock, it will automatically be placed on backorder and you will be notified via SMS and email once your order is ready for collection.
We encourage you to collect any available items and we will notify you again when the remaining items are available.
Our parcels are sent via Australia Post. You will receive an email and SMS from Lilydale Books once your order has been sent. Tracking details will be provided in a separate email from Australia Post.
If you have multiple orders they may be shipped at different times and you will receive multiple tracking numbers.
